Refund policy

You can ask for a full refund within 30 days of your purchase, for any reason.

The simplest way: the form above, with the invoice number from the email you received and the email you paid with. The refund is made right away. The bottom of the invoice also gives the address of this page. On the confirmation page, in the tab where you paid, a direct refund link is also offered.

The form and the direct link refund in one click for up to two payments per card per calendar year. Beyond that, write to bonjour@samrostudios.com with your invoice: a person reads every request, and refuses it only when the history shows abuse. For a payment made without a card, the limit counts requests made from the same connection address.

You can also write to bonjour@samrostudios.com with the invoice number, or the purchase date and the last 4 digits of the card.

Email requests are handled within 2 business days. The money goes back to the payment method you used. Depending on your bank, it can take 5 to 10 business days to appear.

• The download did not work, or the file expired before you could get it.
• The file has an error compared with your statement.
• You paid twice for the same file.

Write to us first. It is faster for you.

When the balance does not match or cannot be checked, the preview tells you before any payment, and the price stays the same. If the file is no use to you, this case is covered like the others: ask for the refund within 30 days.